Knowledge Management (KM) encompasses a wide range of tools and methods that are at the heart of the information and communication society and provide solutions that rely as much on organization as on technology.
This title brings together contributions from authors from a range of countries who are recognized as leading figures in this field, both in an academic and a practical sense. It describes the strategic aspects of KM and defines the underlying principles in terms of management, life cycle, process, methods and tools involved in this discipline. Several approaches to the running of KM within organizations are then discussed. The influence of KM on the performance of a company is analyzed and guidelines are given on various KM approaches that can be used to achieve specific goals.
Finally, several case studies of companies that have put KM at the heart of their organizational strategy are given to demonstrate how this approach has been put into practice. Given the practical approach taken by this book and the considerable advantages that a good handling of KM can bring to an organization, this title will be of great interest to those involved in this field.
1. Introduction to KM.
2. Can one identify and measure the intangible capital of the company?
3. Complexity theory: dynamics and non-linearity are the only reason for KM to exist.
4. Value creation through intangibles: emerging good practice.
5. Learning-by-doing knowledge externalization: from boundary objects to the emergence of tacit knowledge.
6. Approaches and methods for valuing KM performance.
7. ICIS for KM: case of the extended enterprise.
8. KM and environment scanning.
9. The concept of ‘Ba’ within the Japanese way of knowledge creation.
11. Knowledge mapping: a strategic entry point to KM.
12. KM and innovation.
13. Technology and KM.
14. Once-upon-a-time KM at Mann+Hummel Automotive France.
15. Thales system engineering community of practice: a KM approach.
16. Appraising the knowledge of a radio-pharmacy center based on process mapping and knowledge domains cartography.
17. Case study.
Imed Boughzala is an Associate Professor at National Institute of Telecoms, France. His field of research covers cooperative information systems and knowledge management.
Jean-Louis Ermine is Head of the Department of Information Systems at INT and is also President of the French Knowledge Management Club.