Sustainable Enterprise Performance details a method for evaluating an enterprise’s readiness and progress toward sustainable performance through a comprehensive set of qualitative and quantitative indicators.
These indicators cover enterprise strategy for meeting both the impact of the enterprise within the framework of corporate social responsibility and the expectations of stakeholders, evolving and monitoring the product and service offerings and business processes.
The second half of the book focuses more closely on fundamental determinants of performance, such as digital transformation and artificial intelligence, corporate culture, ethics and compliance, branding and e-reputation and best-practice Lean management, and provides practical measures against which companies may assess the maturity of their sustainable performance.
Part 1: A Global Framework for the Governance Process and Indicators of Sustainable Performance
1. The Governance Process.
2. The Process of Creating Product Offerings.
3. The Process of Product and Service Production.
Part 2: Focus on Medium- to Long-term Performance Levers
4. Digital Transformation.
5. Enterprise Culture.
6. Ethics and Compliance.
7. Brand Image and Reputation.
8. Lean Management.
Jean-Louis Leignel is currently a partner in the management consulting firms MAGE Conseil and Upside. Previously, he was Director of Planning and Management Control at the French multinational LVMH, Director of Information Systems at Schneider Electric, Associate Partner at Deloitte France and Vice-President of ISACA.
Emmanuel Ménager, founding member of the French professional association ProcessWay, is President of the management consultancy Exproperf. Previously, he was a management software analyst at CXP, and was responsible for launching integrated information systems to optimize business processes at IDS Scheer then Software AG.
Serge Yablonsky is a chartered accountant and a certified IT auditor (CISA, CRISC, CGEIT). After beginning his career at PWC, he is now Honorary Chairman of AFAI, the French chapter of ISACA, and currently heads SYC Consultants.
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