The ongoing possibility of crisis situations due to technological or industrial accidents and natural disasters (amplified in the context of climate change) means that crisis management is a fundamental skill for any manager. Indeed, national legislation and societal expectations require leaders to be suitably prepared to face unexpected situations that may exceed the organizations’ ordinary capacity.
The expertise and organizational support required for effective decision-making during a crisis is complex to acquire and maintain. Additionally, decision-making in emergency situations is challenging due to the high levels of stress in intense or dangerous situations and can be subject to representational biases that impact decisions.
This book presents the concepts, tools and methods that can be implemented to improve the training of managers in crisis situation decision-making and explores the latest research results concerning serious games, scenario design and crisis exercises, crisis communication, and appropriate and effective pedagogical objectives.
1. Concepts, Tools and Methods for Crisis Management Training,
Sophie Sauvagnargues, Dimitri Lapierre, Philippe Limousin, Noémie Fréalle, Florian Tena-Chollet, Pierre-Alain Ayral, Aurélia Bony-Dandrieux and Jérôme Tixier.
2. Towards A Serious Game Within the Frame of Major Crisis Simulations for Decision-makers: How Do We Connect the DOTs?,
Florian Tena-Chollet, Aurélia Bony-Dandrieux, And Jérôme Tixier.
3. Improving Crisis Exercises and Managers’ Skills through the Development of Scenario Design,
Philippe Limousin, Aurélia Bony-Dandrieux, Jérôme Tixier and Sophie Sauvagnargues.
4. Elaboration of Tools to Facilitate the Scenario Development of Crisis Management Training,
Noémie Fréalle, Florian Tena-Chollet and Sophie Sauvagnargues.
5. How Can We Evaluate the Participants of a Crisis Management Training Exercise?,
Dimitri Lapierre, Florian Tena-Chollet, Jérôme Tixier, Aurélia Bony-Dandrieux and Karine Weiss.
6. Managing the Game Within Crisis Exercises,
David Goutx, Sophie Sauvagnargues and Laurent Mermet.
7. Digital Training for Authorities: What is the Best Way to Communicate During a Crisis?,
Clément Laverdet, Karine Weiss, Aurélia Bony-Dandrieux, Jérôme Tixier and Serge Caparos.
8. Some Perspectives Moving Forward,
Sophie Sauvagnargues, Dimitri Lapierre, Philippe Limousin, Noémie Fréalle, Florian Tena-Chollet, David Goutx, Pierre-Alain Ayral, Aurélia Bony-Dandrieux and Jérôme Tixier.
Sophie Sauvagnargues is Professor of Engineering at the Institut Mines-Télécom, France. She is a teacher–researcher at the IMT Mines Alès (Institute of Risk Sciences) in the territorial management of risks and crises. She is the leader of the crisis management research and simulation platform “SIMULCRISE” and also a volunteer Senior Fire Brigade Officer.
Table of Contents
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