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E-mail and Behavioral Changes

Uses and Misuses of Electronic Communications

Fernando Lagraña, Webster University, Geneva, Switzerland

ISBN: 9781848218505

Publication Date: March 2016   Hardback   182 pp.

110.00 USD

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Professionals are feeling more and more overwhelmed by the incessant flow of electronic messages, be they from their computers or their smartphones.
E-mail and Behavioral Changes analyzes these new practices which have appeared through the constant development of electronic communications in the professional environment. It details the “misuses” which can transform writers into spammers and receivers into potential victims.
A veritable guide, this book presents protection strategies which enable us to use electronic communication in the best way possible. It reveals the profile-types of spammers as well as their techniques. It also suggests filtering or management solutions of your electronic footprint to protect yourself from time-consuming infobesity.


1. Electronic Mail.
2. From Role to Identity.
3. Roles and the Digital World.
4. Challenges in Communication.
5. Defining Spam.
6. A Lack of Ethics that Disrupts E-mail Communication.
7. The Deadly Sins of Electronic Mail.
8. TheVenial Sins of Electronic Mail.
9. Exposure to Spam and Protection Strategies.

About the Authors

Fernando Lagraña is director of the doctoral program at Webster-Grenoble School of Management at Webster University in Geneva, Switzerland. He is a specialist in the international development of information and communication technologies.


DownloadTable of Contents - PDF File - 105 Kb

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